Shipping policy

Shipping Policy – Metanoia Official

At Metanoia Official, we aim to provide a smooth and reliable shipping experience for all our customers.

📦 Domestic Shipping (Saudi Arabia):
- Shipping is handled via SMSA Express.
- Delivery time: 3–5 business days.
- Delivery times may vary depending on the city or region.

🌍 International Shipping:
- Shipping is handled via DHL.
- Delivery time: 5–10 business days.
- Delivery times may vary depending on the destination country and customs procedures.

⏳ Order Processing:
- Orders are processed within 1–3 business days before shipment.
- Processing time excludes weekends and public holidays.

⚠️ Delays:
- Metanoia Official is not responsible for delays caused by shipping carriers.
- Delays may occur during peak seasons, holidays, or due to circumstances beyond our control (such as weather conditions or customs clearance).

📍 Shipping Address:
- Customers are responsible for providing accurate shipping information.
- Incorrect addresses may lead to delays or returned shipments, and additional shipping fees may apply.

📦 Order Tracking:
- A tracking number will be provided once the order is shipped.
- Customers can track their shipment through the carrier’s website.

🚫 Unclaimed Shipments:
- If a shipment is not received or the customer fails to respond to the carrier, the package may be returned.
- The customer will be responsible for any re-shipping fees.

💸 Customs & Duties (International Orders):
- Customs fees or import taxes may apply depending on the destination country.
- These charges are the responsibility of the customer.

For any questions, please contact our customer support: +966 53 567 1109